kattyjames
I don’t write many Yelp reviews, but after my recent experience with Gene, I had to send out props. My refrigerator went kaput recently, and while I think of myself as really handy, this ended up being out of my league. I emailed Appliances Repair in VA some photos and a description of my issue. Gene promptly replied and told me it was a sealed-system issue, which is covered under the manufacturer warranty. (He doesn’t do warranty repair, so this means no $$ for him.)
Despite this fact, he spent several email cycles answering my silly questions and helping me prep for a (hopefully) successful warranty claim with Sears. From my admittedly brief experience, the guy is smart, friendly, and runs an ethical business.
View original post
pamelaandy 